User Needs

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In order to support learners and meet their needs you must have some understanding of the difficulties they face.

Appreciate the possibilities

While learners should always be consulted on how best to meet their needs, it is wrong to assume that they are aware of all the possibilities available to them.

What's the best approach

In the pages listed in the left-hand navigation, we explain different needs and outline possibilities for meeting those needs. Use these pages and the relevant resources to help:

  • Users to better understand and meet their own needs;
  • Tutors to better appreciate learner needs;
  • Tutors and organisations understand the range of adjustments that could make a difference for the learner and the benefits and barriers associated with those adjustments;
  • Understand the importance of joined up policies and procedures which support individual user need.

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